1. Overview
This Refund and Cancellation Policy applies to all services provided by Winzing, operated by WINZONE TECHNOLOGY PRIVATE LIMITED. We strive to deliver high-quality technology solutions and maintain transparent policies regarding refunds and cancellations.
By engaging our services, you acknowledge and agree to the terms outlined in this policy. This policy should be read in conjunction with our Terms and Conditions and Service Agreements.
2. Service Categories
Our refund and cancellation terms vary based on the type of service:
2.1 Custom Software Development
- Custom applications and software solutions
- Web application development
- Mobile application development
- Enterprise software solutions
2.2 Consulting and Advisory Services
- Technology consulting
- Digital transformation advisory
- Technical audits and assessments
- Strategy and planning services
2.3 Support and Maintenance Services
- Ongoing technical support
- System maintenance and updates
- Monitoring and hosting services
- Bug fixes and enhancements
2.4 Training and Implementation Services
- Staff training programs
- System implementation and deployment
- Knowledge transfer sessions
- Documentation and user guides
3. Cancellation Policy
3.1 Cancellation by Client
Before Project Commencement
- Projects may be cancelled up to 7 days before the scheduled start date
- Full refund of advance payments, minus a processing fee of 5% or ₹5,000 (whichever is lower)
- Cancellations within 7 days of start date incur a 25% cancellation fee
After Project Commencement
- 30 days written notice required for cancellation
- Payment due for all work completed up to cancellation date
- Delivery of work completed as per agreed milestones
- No refund for work already completed and delivered
3.2 Cancellation by Winzing
Winzing reserves the right to cancel or suspend services in cases of:
- Non-payment of invoices beyond agreed terms
- Violation of Terms and Conditions
- Unethical or illegal requests
- Force majeure events
- Technical impossibility or scope changes making project unfeasible
4. Refund Policy
4.1 Custom Development Projects
Milestone-Based Projects
- Refunds processed only for incomplete milestones
- No refund for completed and approved milestones
- If project is terminated, refund calculated based on remaining milestones
- Work-in-progress milestone charged proportionally
Time and Materials Projects
- Payment for actual time spent and materials used
- Refund of unutilized advance payments
- Detailed timesheet and expense reports provided
4.2 Consulting Services
- Non-refundable once consultation sessions have been conducted
- Cancellation more than 48 hours before scheduled session: full refund
- Cancellation within 48 hours: 50% refund
- No-show or same-day cancellation: no refund
4.3 Support and Maintenance Services
- Pro-rata refund for unused portion of prepaid support contracts
- 30 days notice required for cancellation
- No refund for support services already provided
- Minimum 3-month commitment for annual contracts
4.4 Training Services
- Full refund if cancelled 7 days before training start date
- 50% refund if cancelled 3-7 days before start date
- No refund for cancellations within 72 hours of start date
- One-time rescheduling allowed at no additional cost
5. Refund Process
5.1 Refund Request Procedure
To request a refund, please follow these steps:
- Send a written refund request to contact@winzing.shop
- Include project details, invoice numbers, and reason for refund
- Provide any supporting documentation
- Allow 5-7 business days for request review
5.2 Refund Processing Timeline
- Review Period: 5-7 business days from request receipt
- Approval Notification: Within 2 business days of decision
- Refund Processing: 10-15 business days from approval
- Bank Transfer: 3-5 business days (domestic), 7-10 business days (international)
5.3 Refund Methods
Refunds will be processed using the original payment method:
- Bank transfers: Refund to original account
- Credit/Debit cards: Refund to original card
- Digital payments: Refund to original wallet/account
- Cash payments: Bank transfer to provided account details
6. Non-Refundable Items
The following items are non-refundable under any circumstances:
- Third-party software licenses purchased on client's behalf
- Domain registration and SSL certificate costs
- Server setup and configuration fees
- Completed and delivered project components
- Consulting hours already provided
- Training sessions already conducted
- Setup and onboarding fees
- Customization of completed features
7. Special Circumstances
7.1 Force Majeure Events
In case of force majeure events (natural disasters, pandemics, government actions), Winzing will:
- Attempt to continue services remotely where possible
- Provide alternative delivery methods
- Offer project suspension with no additional charges
- Provide pro-rata refunds for services that cannot be delivered
7.2 Technical Impossibility
If technical constraints make project completion impossible:
- Full refund for unstarted work
- Partial refund for work that cannot be completed
- Alternative solution proposals when applicable
- Detailed technical explanation provided
7.3 Client Breach of Contract
If client breaches contract terms:
- No refund for completed work
- Immediate cancellation of ongoing services
- Payment due for all work completed
- Possible legal action for contract violation
8. Dispute Resolution
8.1 Internal Dispute Resolution
Before seeking external resolution, parties agree to:
- Attempt good faith negotiation
- Engage in mediation if direct negotiation fails
- Provide all relevant documentation
- Allow reasonable time for resolution (30 days)
8.2 Escalation Process
- Project Manager Level: Initial dispute discussion
- Department Head Level: Formal review and decision
- Management Level: Final internal review
- External Mediation: If internal process fails
9. Exceptions and Modifications
9.1 Contract-Specific Terms
Individual service agreements may contain specific refund and cancellation terms that supersede this general policy. In case of conflict, contract-specific terms take precedence.
9.2 Goodwill Gestures
Winzing may, at its sole discretion, offer goodwill refunds or credits that exceed policy terms in exceptional circumstances.
9.3 Legal Requirements
This policy is subject to applicable consumer protection laws and regulations. Local laws may provide additional rights not outlined in this policy.
10. Contact Information for Refunds
For all refund and cancellation requests, please contact:
Required Information for Refund Requests
Please include the following information in your refund request:
- Full name and contact information
- Project name and reference number
- Invoice numbers and payment details
- Detailed reason for refund request
- Supporting documentation (if applicable)
- Preferred refund method
- Bank account details (for bank transfer refunds)
11. Policy Updates
This Refund and Cancellation Policy may be updated periodically to reflect changes in our services, legal requirements, or business practices. Updates will be posted on our website with the revised effective date.
Clients will be notified of significant policy changes via email for ongoing projects. Continued engagement of our services constitutes acceptance of any updated terms.
12. Governing Law
This Refund and Cancellation Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, India.